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	<title>Specialty Retail Expert &#187; customer service</title>
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	<pubDate>Tue, 27 Jul 2010 13:41:56 +0000</pubDate>
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		<title>Words of Encouragement</title>
		<link>http://www.specialtyretailexpert.com/2010/01/24/words-of-encouragement/</link>
		<comments>http://www.specialtyretailexpert.com/2010/01/24/words-of-encouragement/#comments</comments>
		<pubDate>Sun, 24 Jan 2010 23:59:14 +0000</pubDate>
		<dc:creator>patricia</dc:creator>
		
		<category><![CDATA[Tips]]></category>

		<category><![CDATA[customer service]]></category>

		<guid isPermaLink="false">http://www.specialtyretailexpert.com/?p=856</guid>
		<description><![CDATA[I have seen a number of retailers, after a purchase, offer their customers an opportunity to choose an inspirational message from a jar.  I think this is a nice gesture and one that can easily be duplicated in your store.
Plus it will give your customers a happy thought when thinking of your store.
For ideas [...]]]></description>
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		<title>A Tale of Two Stores: Lessons in Customer Service</title>
		<link>http://www.specialtyretailexpert.com/2009/07/10/a-tale-of-two-stores-lessons-in-customer-service/</link>
		<comments>http://www.specialtyretailexpert.com/2009/07/10/a-tale-of-two-stores-lessons-in-customer-service/#comments</comments>
		<pubDate>Fri, 10 Jul 2009 20:51:54 +0000</pubDate>
		<dc:creator>Poornima Apte</dc:creator>
		
		<category><![CDATA[Guest Post]]></category>

		<category><![CDATA[Tips]]></category>

		<category><![CDATA[customer service]]></category>

		<guid isPermaLink="false">http://www.specialtyretailexpert.com/?p=677</guid>
		<description><![CDATA[Today&#039;s guest post is from Poornima Apte, Editor-in-Chief of GIFT SHOP Magazine and Specialty Retail Report.
Around two weeks ago, my oldest daughter and I headed out to the local mall (Natick Collection) to find a precise shade of eye shadow for her dinner dance dress. Once she was done with that, we wandered over to [...]]]></description>
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