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	<title>Specialty Retail Expert &#187; customer service</title>
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		<title>Retailers: Creative Holiday Gift Wrap Ideas</title>
		<link>http://www.specialtyretailexpert.com/2011/11/02/retailers-creative-holiday-gift-wrap-ideas/</link>
		<comments>http://www.specialtyretailexpert.com/2011/11/02/retailers-creative-holiday-gift-wrap-ideas/#comments</comments>
		<pubDate>Wed, 02 Nov 2011 13:04:29 +0000</pubDate>
		<dc:creator>patricia</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[Marketing]]></category>

		<guid isPermaLink="false">http://www.specialtyretailexpert.com/?p=1406</guid>
		<description><![CDATA[If your store offers holiday gift wrapping, here are a few ideas to get your creative juices flowing while planning for this year’s holiday wrapping season. Recycled paper – Give new life to old paper by using non-traditional papers to wrap customers&#039; purchases, such as vintage wallpaper. Bows – Consider keeping your paper choice simple [...]]]></description>
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		<title>Boost Sales with a New Vibe</title>
		<link>http://www.specialtyretailexpert.com/2011/10/13/boost-sales-with-a-new-vibe/</link>
		<comments>http://www.specialtyretailexpert.com/2011/10/13/boost-sales-with-a-new-vibe/#comments</comments>
		<pubDate>Thu, 13 Oct 2011 13:10:02 +0000</pubDate>
		<dc:creator>patricia</dc:creator>
				<category><![CDATA[Business Ideas]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Tips]]></category>

		<guid isPermaLink="false">http://www.specialtyretailexpert.com/?p=1385</guid>
		<description><![CDATA[Electric car manufacturer, Coda Automotive, is fighting an uphill battle (against other major competitors like Nissan and Mitsubishi) to become better known. So it’s come up with a new, hip sales strategy that may just give them a leg up on the big guys. Perhaps what Coda’s doing may inspire you to freshen up your [...]]]></description>
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		<title>Customer Trust = Customer Loyalty: Increase Customer Trust and Create Customers for Life</title>
		<link>http://www.specialtyretailexpert.com/2011/07/12/customer-trust-customer-loyalty-increase-customer-trust-and-create-customers-for-life/</link>
		<comments>http://www.specialtyretailexpert.com/2011/07/12/customer-trust-customer-loyalty-increase-customer-trust-and-create-customers-for-life/#comments</comments>
		<pubDate>Tue, 12 Jul 2011 12:03:22 +0000</pubDate>
		<dc:creator>patricia</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[Staffing]]></category>

		<guid isPermaLink="false">http://www.specialtyretailexpert.com/?p=1270</guid>
		<description><![CDATA[Recently I read an article about a study on customer trust commissioned by Pitney Bowes Business Insight. Not surprisingly, the study reported that fostering customer trust leads to greater loyalty, one of the hallmarks of a successful retail business. So, how do we foster greater trust among our customers? Here are some examples cited in [...]]]></description>
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		<title>Seasonal Promotions</title>
		<link>http://www.specialtyretailexpert.com/2011/06/17/seasonal-promotions/</link>
		<comments>http://www.specialtyretailexpert.com/2011/06/17/seasonal-promotions/#comments</comments>
		<pubDate>Fri, 17 Jun 2011 12:36:54 +0000</pubDate>
		<dc:creator>patricia</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[Marketing]]></category>

		<guid isPermaLink="false">http://www.specialtyretailexpert.com/?p=1230</guid>
		<description><![CDATA[A colleague of mine told me about a great seasonal promotion event that I thought would be great to share with you as inspiration for one of your upcoming events. A small, locally owned garden center in Minturn, CO (Johnie’s Garden Center), celebrates its opening day for the growing season each year with a special [...]]]></description>
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		<title>Tips for Inspiring your Employees</title>
		<link>http://www.specialtyretailexpert.com/2011/05/13/tips-for-inspiring-your-employees/</link>
		<comments>http://www.specialtyretailexpert.com/2011/05/13/tips-for-inspiring-your-employees/#comments</comments>
		<pubDate>Fri, 13 May 2011 17:38:06 +0000</pubDate>
		<dc:creator>patricia</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[Staffing]]></category>

		<guid isPermaLink="false">http://www.specialtyretailexpert.com/?p=1172</guid>
		<description><![CDATA[Employee motivation is a very popular topic on my blog. After all, a highly motivated team is one the key ingredients to phenomenal customer service and subsequently, increased sales. To complement an upcoming free HR webinar we are hosting next week (see speaker and participation details below), I thought I’d offer a few HR tips of my own:  [...]]]></description>
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		<title>The Importance of Follow Through</title>
		<link>http://www.specialtyretailexpert.com/2011/04/21/the-importance-of-follow-through/</link>
		<comments>http://www.specialtyretailexpert.com/2011/04/21/the-importance-of-follow-through/#comments</comments>
		<pubDate>Thu, 21 Apr 2011 12:59:19 +0000</pubDate>
		<dc:creator>patricia</dc:creator>
				<category><![CDATA[Business Ideas]]></category>
		<category><![CDATA[customer service]]></category>

		<guid isPermaLink="false">http://www.specialtyretailexpert.com/?p=1160</guid>
		<description><![CDATA[Last week we wrapped up the largest, most successful SPREE to date. I met, spoke to, shook hands, and shared ideas with more inspiring, intelligent specialty retail entrepreneurs than ever before. This week is back to work at the office and I now find myself at my desk with pockets full of business cards and [...]]]></description>
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		<title>Harry &amp; David Teach Us That Brand Isn&#039;t Everything</title>
		<link>http://www.specialtyretailexpert.com/2011/04/18/harry-david-teaches-us-that-brand-isnt-everything/</link>
		<comments>http://www.specialtyretailexpert.com/2011/04/18/harry-david-teaches-us-that-brand-isnt-everything/#comments</comments>
		<pubDate>Mon, 18 Apr 2011 12:43:40 +0000</pubDate>
		<dc:creator>patricia</dc:creator>
				<category><![CDATA[Business Ideas]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Staffing]]></category>

		<guid isPermaLink="false">http://www.specialtyretailexpert.com/?p=1156</guid>
		<description><![CDATA[We heard in the news a few days back that Harry &#038; David filed for Chapter 11 bankruptcy protection. That’s the bad news. The good news is that the company believes it will survive, once given some breathing room, and continue shipping its famous pears and other assorted treats. For us in “the business” one [...]]]></description>
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		<title>Words of Encouragement</title>
		<link>http://www.specialtyretailexpert.com/2010/01/24/words-of-encouragement/</link>
		<comments>http://www.specialtyretailexpert.com/2010/01/24/words-of-encouragement/#comments</comments>
		<pubDate>Sun, 24 Jan 2010 23:59:14 +0000</pubDate>
		<dc:creator>patricia</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[Tips]]></category>

		<guid isPermaLink="false">http://www.specialtyretailexpert.com/?p=856</guid>
		<description><![CDATA[I have seen a number of retailers, after a purchase, offer their customers an opportunity to choose an inspirational message from a jar. I think this is a nice gesture and one that can easily be duplicated in your store. Plus it will give your customers a happy thought when thinking of your store. For [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>A Tale of Two Stores: Lessons in Customer Service</title>
		<link>http://www.specialtyretailexpert.com/2009/07/10/a-tale-of-two-stores-lessons-in-customer-service/</link>
		<comments>http://www.specialtyretailexpert.com/2009/07/10/a-tale-of-two-stores-lessons-in-customer-service/#comments</comments>
		<pubDate>Fri, 10 Jul 2009 20:51:54 +0000</pubDate>
		<dc:creator>Poornima Apte</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[Guest Post]]></category>
		<category><![CDATA[Tips]]></category>

		<guid isPermaLink="false">http://www.specialtyretailexpert.com/?p=677</guid>
		<description><![CDATA[Today&#039;s guest post is from Poornima Apte, Editor-in-Chief of GIFT SHOP Magazine and Specialty Retail Report. Around two weeks ago, my oldest daughter and I headed out to the local mall (Natick Collection) to find a precise shade of eye shadow for her dinner dance dress. Once she was done with that, we wandered over [...]]]></description>
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